Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@coffeebrewershop.com. Please note that returns will need to be sent to the following address:  3101 River Road Colorado Springs CO, United States (US) 80918

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@coffeebrewershop.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coffeebrewershop.com.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 15 days of receiving your item.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Items returned after 15 days from the delivery date
  • Used, damaged, or altered items not caused by our error
  • Final sale items

How to Start a Return

To request a return, please contact our customer support team with your order number and the reason for the return. Once your request is approved, we will provide return instructions.

Please do not send any item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error
  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our customer support channel.